Pandamegamallpay will make every effort to deliver your package ASAP. However, additional time may be required due to peak selling season, invalid addresses, customs clearance issues, and public holidays. Thank you in advance for your patience. We offer worldwide shipping! We provide FREE STANDARD SHIPPING for order amounts over US$90(Order Amount=total item price + tax – marketing discount (including coupon code).

Import taxes and duties:

Except for the United States, some countries/regions have already charged 10% tax at checkout, and the courier company will no longer charge customers. (Such as the UK and EU 27 countries: Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech Republic, Sweden, and Estonia) Except for the above countries, if others need to pay import taxes, customs duties and related customs fees for imports. These fees (if applicable) are determined and collected by the customs of the destination country. For more detailed information on charges, please contact your local customs directly.

Delivery Time:

*For Normal Products, Delivery Time(15-25 Days)=Processing Time+Shipping Time

1. Processing Time Normally 5-10 Business Days

2. Shipping Time Normally 10-15 Business Days

 

US, Canada, UK, Australia and other Countrys Shipping Cost：

  ORDER TOTAL(AFTER DISCOUNTED) SHIPPING COST
STANDARD SHIPPING Less $90.00 $10
STANDARD SHIPPING Over$90.00 FREE*
EXPRESS SHIPPING All Order $50

Kuwait, Albania, Guatemala, (Alaska, Guam, Hawaii), French Polynesia, Chile Shipping Cost：

  ORDER TOTAL(AFTER DISCOUNTED) SHIPPING COST
STANDARD SHIPPING All Order $15.00

Egypt, South Africa, Tanzania, Bahrain, Oman, Qatar, Puerto Rico, Brazil Shipping Cost：

  ORDER TOTAL(AFTER DISCOUNTED) SHIPPING COST
STANDARD SHIPPING All Order $25.00

*Unfortunately, we cannot ship to the following countries/regions:

Dominica, French Guiana, Ecuador, Guadeloupe, Martinique, Reunion,Iraq,Palau,Turks and Caicos Islands, Seychelles, Mauritius,Trinidad and Tobago, Zambia

Shipping times for some countries and regions are listed below. We will try to further improve the delivery times for all countries.

Shipping Method Country Shipping Time
Standard Shipping United States 10-15 Business Days
Standard Shipping Canada 10-15 Business Days
Standard Shipping United Kingdom 10-15 Business Days
Express Shipping United States 7-12 Business Days
Express Shipping Canada 8-12 Business Days
Express Shipping United Kingdom 8-12 Business Days

For Example:

1) After you placed an order for a shirt, the processing period is taken 5-10 Business Days to process your order from the date your order is placed. Before all parcels are delivered to the logistics company, our warehouse needs to do an inspection and disinfection for each parcel strictly.

2) Shipping time takes 10-15 Business Days normally. Then the buyer will receive the parcel in 15-25 Days. 
 IMPORTANT:We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please offer the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us via at [email protected] as soon as possible.

3) You’ll receive a shipping confirmation email as soon as your order leaves our warehouse. If there is any shipping issue with your package , you must contact Customer Support( [email protected]) within 15 days after your order was placed. Please note that late requests may not be accepted.

Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing/delivery during peak season or before major festivals (e.g., Valentine’s Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur in case of pending payment authorizations.

Delivery time is not guaranteed for Standard Shipping&Express Shipping. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address where someone is available to receive the package during business hour.

How can I get my track&trace code?

Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, the carrier’s tracking information may only be available in 1-2 business days after the order is shipped.

Will my package be delivered to my house or to the post office for me to pick it up?

Your order will arrive at your house. Some cities/regions/countries may not provide door-to-door service, though this is rare.

How do I track my order?

Why do I have to pay the standard shipping cost for my order?

In general, the free standard shipping fee is only applicable to orders with an amount (Order Amount=total item price + tax – marketing discount (including coupon code), which is over US$90.00, otherwise needs to be paid shipping fee based on the amount. NOTE the coupon code does not support subtracting the shipping cost, it only applies the total item price.

Any Queries, Pls contact us via E-mail: [email protected], our customer service team will respond ASAP.

Customer Service Emai: [email protected]
Phone Number: +1 604 300 8878

Registered Address : 422 Richards St, Suite 170
Vancouver BC V6B 2Z4 Canada